Beginning January 2, 2025, residents of Titusville who pay utility bills using credit cards, debit cards, or other electronic payment methods will incur transaction fees. This change is aimed at offsetting rising payment processing costs, according to a recent announcement by the City of Titusville.

To avoid these fees, customers are encouraged to use their bank’s online bill pay service, which remains a fee-free option.

The new fees will be applied by Invoice Cloud, the city’s payment processing provider. Officials emphasized that the City of Titusville does not profit from these charges, which are assessed directly to users for the convenience of electronic payment options.

Transaction Fee Details (Effective January 2, 2025):

• Credit/Debit Cards: 2.75% of the transaction amount (minimum $1.95).
• ACH/EFT Payments: $0.95 per transaction.
• AutoPay ACH/EFT Payments: $0.35 per transaction.
• IVR Phone Payments: An additional $0.50 fee will apply to the above methods.

Residents can manage their payment preferences or make adjustments by logging into their online accounts. For additional questions, the city encourages customers to reach out via email at customerservice@titusville.com or by calling 321-383-5791.

More information is available on the City of Titusville’s website at https://titusville.com/Faq.aspx?QID=363.

Author: titusvillemedia

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